TERMS & CONDITIONS

ORDERING

Place orders for most of our products through our website. Any item may also be ordered by submitting an inquiry form or emailing us directly at info@workathand.nyc. Contact us directly to get a custom quote or place a custom order. All custom orders require a 50 percent down payment to start production. In the event a deposit is put down, the deposit must be received in full before orders may proceed. Finished items will be shipped when the balance & shipping is paid in full.

 

LEAD TIME

Typical lead time is 8-12 weeks depending on the order & our work schedule. If you have a specific timeline please provide this information upfront so that we can work to meet your scheduling needs. Larger orders may require a longer lead time. We will provide estimated lead times up front for custom items.

SHIPPING

When purchasing from our website, flat rate shipping costs are added to all orders. For orders outside of the Continental USA, please contact us directly. For custom projects shipping charges will be estimated upfront; however final shipping charges will be calculated & paid prior to shipment. Standard domestic shipping will be used unless requested or required due to the order type. All orders ship from our studio in Brooklyn. All shipping costs are the responsibility of purchaser. You may also pick up your order at our Brooklyn studio. If pickup is to be arranged, all orders will be kept for maximum 5 business days from completion, and then stored off site at purchaser’s expense thereafter. Inspect package and product upon delivery.

 

PAYMENT

Our website accepts Wix Pay (a secure payment platform) or Pay Pall. For custom orders payment can be made through Venmo, PayPall, Cash, or Check. In the case a payment platform charges a transaction fee, this fee will be paid by the purchaser. All electronic down payments must successfully and fully transact before production begins. All electronic balance payments must successfully and fully transact before products ship.

 

CUSTOM ORDERS

All of our work is made to order. Custom sizes, materials, & finishes are available to the extent that our small studio has the capacity to meet your request. We work to accommodate you as best we can. Contract design services are also available. Please reach out to share your ideas & we will provide a quote for the project.

 

INTELLECTUAL PROPERTY (IP)

All design and fabrication methods are the IP of Studio Bronsin Ablon & Bronsin Ablon the individual, unless otherwise noted. The studio works with clients to provide a custom service catering to the specific needs and requirements of each client. This does not entitle the client to ownership of the design or other content unless otherwise noted and agreed upon by both parties before exchange of payment. Any variation of IP ownership must be in writing and signed by both parties. Our design work is protected under Copyright and may not be duplicated, remade, copied, mimicked, or extrapolated without the explicit terms in writing set forth by and agreed to by Bronsin Ablon.

 

FINISHES & QUALITY

All of our products are handmade. Custom finishes are available upon request and availability. You can expect a high level of finish with handmade qualities & natural material variation. No two pieces will be exactly alike. All wood is finished with oil & coated in wax. Finishes/materials are not water, chemical, or mar proof & should be properly maintained & treated with care. Wood is a natural material and reacts to every environment uniquely. Changes can be noticeable in the appearance of wood products over time. Products should be kept in a stable environment. All products are stamped with our maker mark, ‘BPA 'year'’, onto a concealed location of the piece.  All products should be used exclusively for their intended purpose. We are not responsible for any damages or costs incurred due to improper use, improper cleaning, or mishandling of any item.

 

RETURNS & CANCELLATIONS

Due to the nature of our small business, returns, exchanges & credits are not offered for any product we offer. Upon deposit/payment all work is completed & prepared for shipment. For online purchases, cancellation must occur within 24hours after purchase to receive a full refund. Refunds may take several days to process. All Cancellations are final, products must be re-ordered if a cancellation is made.   Down payments are non-refundable. Balances paid after the completion of work are non-refundable, & your item will be shipped or be considered ready for pickup.

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Work At Hand © 2020 | info@workathand.nyc | Brooklyn, NY