TERMS & CONDITIONS
The terms here within are considered binding between Work At Hand & the Client upon signing of invoiced &/or depositing upon work.
Contact us directly to get a quote & place an order. All orders over $1000USD require a non-refundable 50% deposit to start. All deposits must be received in full to lock in queue position & before orders may proceed. Orders are placed on a first-come, first-serve basis. Finished items will be shipped when the balance & shipping is paid in full. Balances for finished items delivered locally in NYC can be paid upon delivery if order is over $1000USD. Orders $1000USD or below must be paid in full upfront to start.
Shipping charges will be estimated upfront; however final shipping charges will be calculated & paid prior to shipment. Standard domestic shipping will be used unless requested or required due to order type/size. All orders ship from our studio in the Brooklyn Navy Yard. All orders will be kept for maximum 10 business days from completion, and then stored off site at purchaser’s expense thereafter. All shipping costs are the responsibility of purchaser. Inspect product upon delivery. Local delivery can be arranged for New York and New Jersey. Local delivery will be included in your quote. You may also pick up your order at our studio.
WAH reserves the right to request clients arrange their own pickup/delivery if delivery scale falls outside the scope of WAH capacity. WAH does not provide delivery to the Javits Center (NYC) and some other trade show destinations.
All clients should notify WAH of any COI requirements for delivery. A COI can be issued for any delivery by WAH for an additional cost of $100 per delivery. If COI requirements cannot be met by WAH, the client must arrange their own pickup & delivery by an approved mover. Any delivery charged by WAH will be waived if client’s alternate delivery method is used.
Payment can be made through Zelle with the email firstname.lastname@example.org., PayPall with the email email@example.com., or by Cash or Check. In the case a payment platform charges a transaction fee, this fee will be paid by the purchaser. Work At Hand does not accept Net-30 payment and requires all payments to be made within 48hrs of signing of invoices and completion/delivery of work. Orders will not start until payment is received.
All of our catalog work is made to order. Custom sizes, materials, & finishes are available to the extent that our shop has the capacity to meet your request. We work to accommodate you as best we can. Contract design/build services are also available. Please reach out to share your ideas & we will provide a quote to design, document and/or build your project.
INTELLECTUAL PROPERTY (IP)
All designs by Work At Hand & designs by Bronsin Ablon, and specific related fabrication methods by Bronsin Ablon and Work At Hand are the IP of Bronsin Ablon the individual, unless otherwise noted. When ‘Designer’ on page one is specified as a third party the quote is for IP not owned by Work At Hand, or the individual Bronsin Ablon. The studio works with clients to provide a custom service catering to the specific needs of each client. This does not entitle the client to ownership nor the right to duplicate design documents or materials produced by Work At Hand, or the individual Bronsin Ablon relating to any work done for hire by Work At Hand, or the individual Bronsin Ablon unless otherwise noted and agreed upon by both parties. Our design work and documentation is protected under Copyright and may not be duplicated without explicit permission by Bronsin Ablon.
Most custom orders will be drawn in house based on clients design documentation or specifications. Drawings must be signed & dated by clients to start fabrication work. Drawings produced by WAH may not be duplicated or sold. Work fabricated by WAH will be made to the specifications of client approved WAH drawings unless otherwise noted. Clients are responsible for ensuring WAH drawing details are correct and accurate upon signoff.
Typical lead time for our catalog work is 8-10 weeks depending on the order & our work schedule. If you have a specific timeline please provide this information upfront so that we can work to meet your scheduling needs. Our studio services many clients with broad ranging custom project scales. We act on a first come first serve basis when projects are deposited on. Lead times and pricing noted at the delivery of any quote are good for 48 hours. After 48 hours we reserve the right to adjust lead times and pricing based on our current work schedule and shop capacity. A 50% deposit within 48 hours of a quote immediately locks in quoted pricing and queue position.
Client understands that custom furniture fabrication is a complex, time consuming enterprise. WAH reserves the right to adjust lead times based on change/service orders, supply chain delays, or fabrication delay, within reason. Clients will be notified of any changes in lead time during production as soon as possible with the expectation that WAH will do everything possible to respect quoted lead times.
FINISHES & WOOD QUALITY
All of our products are hand made in Brooklyn. Custom finishes are available upon request and availability. You can expect a high level of finish with handmade qualities & natural material variation. No two pieces will be exactly alike. All wood is finished with satin polyurethane oil unless otherwise noted. Finishes/materials are not water, chemical, or mar proof & should be properly maintained & treated with care. Wood is a natural material and reacts to every environment uniquely. Changes can be noticeable in the appearance of wood products over time. Products should be kept in a stable environment. All pieces are made to a 1/8”-1/4” tolerance.
One round of wood material samples will be executed per custom project unless otherwise noted. Additional wood samples are $100 each. All lacquered samples are $150 each.
CHANGE ORDERS & ADDITIONAL SERVICES
Change orders and additional service orders made during production will be invoiced to the client upon each request. The client is responsible for signing off on all changes and additions prior to implementing this work. If adding services the client is responsible for immediately supplementing any deposit to the new %50 total. Any reduction in total due will be removed from the balance due upon completion of work. Change orders and additional service orders will not be implemented until written signoff is made and %50 deposit is balanced. Work At Hand reserves the right to adjust lead times & pricing based on change orders or additional service orders. Work At Hand reserves the right to deny change orders or additional service orders if outside the scope of required project schedule or capacity/capability of the studio.
ONSITE MODIFICATIONS, ALTERATIONS
Once delivered, any onsite modifications, alterations, &/or additional services required to fully install each piece, or requested by the client after delivery, may be billed as an additional charge to the client for services provided outside the scope of the original quote or agreement. Work At Hand will suggest an hourly rate to be charged based on each unique install situation. If work must return to Work At Hand for further modification after delivery, any pickup and/or delivery will be charged to the client.
RETURNS & CANCELLATIONS
Due to the nature of our small business returns, exchanges, & credits are not offered for any product we offer. Upon deposit all work is completed & prepared for shipment or delivery. Cancellation will render your order unavailable & make it subject to the open market. All Cancellations are final. Payments made prior to cancellation are non-refundable.